Shipping policy

Upon placing your order you should receive a confirmation email within 30 minutes. Please contact onlineorders@harryhartog.com.au  if you do not receive this email within 30 minutes.

Delivery Expectation

Please note: 'business' or 'working' days are Monday to Friday, excluding public holidays.

We estimate that stocked items will be despatched within 1 business day.

Christmas Deliveries

Australia Post has recommended that all items to be delivered by Standard Delivery Parcel Post are lodged by 12th December.

Online store operating hours over the Christmas Holidays

Please note that the Harry Hartog online store will be unattended on public holidays over the December and January holiday period. Orders for gift vouchers received after 1 pm Saturday, December 24th, will be processed as soon as possible on December 28th. Similarly, orders for books will be packaged and sent out from December 28th. Orders for vouchers or books placed on the 1st and 2nd of January will be processed as soon as possible from Tuesday, January 3rd.

Overseas Customs

If you are ordering goods for delivery outside of Australia, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.

Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Harry Hartog has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order as this changes country to country.